Beebooks

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FAQ

General

Can I get My BeeBooks apps on my iPhone or Android devices?
Absolutely. Our apps are available on Android and iOS (iPad and iPhone).

Do you collect personal information about my child?
Absolutely not. We never take any personal information from your child. We don’t believe in it. For a more official explanation, please take a look at our Privacy Policy.

What about Ads? Do you have any?
We have absolutely no external ads from third parties. We will only promote our own applications.

iPad / iPhone / iPod

My sound isn’t working!
Option 1: check the mute switch on the side of your device, next to the volume keys. If you still have no sound, try option 2.
Option 2: Open Settings > Use Side Switch for > Switch from rotation lock to mute. Go back to the app and check for sound.

The download isn’t finishing – help!
Our apps require at least 0.150 GB of free space on your iPad. Try removing some apps on your device to clear up enough room and then give the download another attempt. Anything that you remove can always be safely re-added later by going to the “Purchased” section of the App Store.

The download size is more than it says on the App Store!!
You are completely right! We’re sorry if this causes any inconvenience, but when you download the app, the iPad uncompresses some of the images to make the retina-optimized images and animations look great.

The App Store listing says "INSTALLED" but I cannot find it on my device.
Option 1: Do a Spotlight search to locate the app. To do a Spotlight search, swipe to the left of the homescreen and a search bar will appear. Type in the name of the app.
Option 2: Reboot your device by holding down the sleep/wake button. Turn your device back on by holding down the sleep/wake button. Now go back into the App Store and see if you can reinstall.

Can I use these apps on a computer?
Unfortunately, not. These apps are only designed for mobile devices such as the iPhone, iPad, iPod Touch, Android phones and tablets.

How do I get a refund?
All products purchased from iTunes must be refunded through iTunes, and are refunded at their discretion.
To request a refund, login to iTunes > Select "account" by hovering your mouse over your email address in the top right corner. > Under "purchase history," click "see all." > Click the arrow next to the appropriate order date. > Locate the app and click "report a problem."
NOTE: On the “report a problem” form, if you click "App does not function as expected," Apple will automatically deny your request and send you to the developer. We, however, do not have any ability to issue a refund, but we can help you with any problems you're having with the app.
If you are still seeking a refund, please call Apple Customer Care: 1-800-275-2273

Android

Android - After a successful purchase and download, each time you run the app it tells you that you do not have a license.
Restart your device and try again. Make sure you have a strong WiFi connection.
Sometimes it can take up to 3 days for your device to recognize a purchase. Please be patient, but feel free to contact us if you have any questions.

Android - After a successful purchase and download, app will not install.
Go back into the Android Market > My Apps > Locate the app and install from here.

Contact us